Privacy Policy

Sales quantity from 1 piece

  1. Please apply within 14 days of the expiration date. 
  2. If there is no payment for 14 days, it will be canceled. 
  3. Product delivery time In the case of prepaid, if there is no specified date, it will be shipped within 3 business days after payment is confirmed. 
  4. In the case of cash on delivery, if there is no specified date, we will ship within 3 business days after confirming your order. 
  5. For other payment methods, we will ship within 3 business days after ordering if there is no specified date. 
 

Product delivery method :

After arranging by us, delivery by the shipping company. 

About returned goods / defective products :

  1. We will bear the responsibility for “defective products / mistakes in our products“. 
  2. We will send you a replacement as soon as possible at our expense for both shipping and handling.

(i) [Return Target] In the case of “defective product / mistake of our product”.

(ii) [Return Time] Refunds will be given if you contact us within 7 days of purchase.

(iii) [Return Method] A) Please request a refund by email. B) We will transfer the purchase price to the designated account within 10 days. 

To keep your personal information accurate and up-to-date and prevent unauthorized access, loss, damage, falsification and leakage of your personal information.

  1. Maintain a security system, establish a management system, and provide employee training.
  2. We will take necessary measures such as thoroughness
  3. Implement safety measures.
  4. Strictly manage personal information.

Personal information entrusted to us by our customers will be used for sending e-mails and materials as a response to inquiries, business guidance and inquiries from our company. 

We will properly manage the personal information received from customers and will not disclose personal information to third parties unless any of the following applies.

  1. With your consent.
  2. When disclosing to a contractor that it is outsourced to perform the service that the customer desires.
  3. When disclosure is required by law.
We take all possible security measures to ensure the accuracy & safety of personal information.
If the customer wishes to inquire, modify & delete his/her personal information, we will respond after confirming his/her identity.
We will comply with Japanese laws & other standards that apply to personal information we hold, review the contents of this policy as appropriate, & endeavour to improve it.

Telephone Number

03 - 4446 - 6602

Email

support@vdm-tokyo.jp

Customer Support

VDM Support Page

Head Office

103 - 0027 Karen Nihonbashi Building 5th Floor, 3 - 8 - 13 Nihonbashi, Chuo City, Tokyo

Telephone Number

03 - 4446 - 6602

Email

support@vdm-tokyo.jp

Customer Support

VDM Support Page

Head Office

103-0027
Karen Nihonbashi Building 5th Floor, 3-8-13 Nihonbashi, Chuo City, Tokyo

VDM Japan SIM

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