Wide Range Of Diverse Products
Through strong partnerships with Japanese telecommunication carriers and MVNO (Mobile Virtual Network Operator) services, our company is able to offer a wide range of product lineups. This allows customers to choose according to their needs and find the optimal communication solution.
By collaborating with Japanese trading companies and MVNE (Mobile Virtual Network Enabler) operators, we are able to provide a communication environment with service quality that exceeds customer expectations and offers high reliability.
Competitive Pricing Strategy In The Market
Our company excels in the market due to the recognition received from our customers for our cost-effective pricing strategy. It is mutually beneficial when we receive positive feedback from our customers who appreciate the combination of affordability and high-quality services we provide.
Leading The Market With Innovation And Perseverance
As innovative ideas and the latest technology evolve, we remain committed to continuous learning and adaptation to uphold the top-tier services we are renowned for.
Customer-Focused Approach
We value every customer interaction and feedback. Our commitment to improvement is driven by our customers, who inspire us to strive for excellence. Incorporating feedback from our customers is what sets us apart in a competitive market.
Strengthening Partnerships And Mutual Bond
Collaborative Development And Sharing Strategies
We recognize that every member of our team possesses valuable insights and perspectives that can contribute to the enhancement and advancement of our company. Through active engagement and collaboration with our sales partners, we are collaboratively formulating strategies for our new products and services. Valuing and integrating each other’s input allows us to strengthen our competitive position in the market.
Advocating And Curating Experiences For Our Customers
Each customer has a unique journey, and we offer an extensive array of products and services to address their diverse needs. We curate tailored experiences to ensure that our solutions precisely align with their needs.
Value Of Open And Transparent Communication
In order to cultivate mutual understanding of expectations, we prioritize open and transparent communication. Our commitment is to create an environment in which every individual feels empowered to express their perspectives.
Commitment To Grow Together
Having a growth mindset is important to us. We are committed not only to openly receiving feedback to grow, but also to growing together with our sales partners and increasing customer satisfaction. We are committed to deepening our ties and striding together towards the future.
While we take pride in delivering exceptional customer service, we are equally committed to providing comprehensive aftercare services. Our dedicated customer support center facilitates prompt resolution of customer needs and challenges. As part of the complete ‘Vertex experience,’ we encourage customers to reach out for any assistance they may require. Our engagement extends beyond the point of sale, ensuring ongoing support and satisfaction.
What our customer service handles with:
We have a skilled team of experts with comprehensive knowledge of our products and services, excited and ready to provide assistance and support as needed.
As we firmly believe in the transformative power of feedback, we actively seek opinions to enhance our services and foster innovation. We urge our customers to complete our online feedback forms following interactions with our customer support team. Additionally, we regularly conduct surveys to gather comprehensive insights into customer satisfaction and areas for improvements.
Where Do We Implement Our Customers’ Feedback?
The feedback outcomes will enable us to assess the effectiveness of our internal training programs. Our approach to internal topics directly influences the community we serve. This ensures a conducive working environment for our team members and enables us to deliver services that align with customer requirements.
Embracing Feedback
We proactively express appreciation by acknowledging and responding to all feedback received. It is ingrained in our company culture to express gratitude for any input that contributes to our continuous improvement.
Dedicated To Quality And Customer Relationships
We are dedicated to enhancing the quality of both our services and products as well as fostering stronger relationships with our customers.
support@vdm-tokyo.jp
VDM Support Page
103 - 0027 Karen Nihonbashi Building 5th Floor, 3 - 8 - 13 Nihonbashi, Chuo City, Tokyo
03 - 4446 - 6602
support@vdm-tokyo.jp
VDM Support Page
103-0027
Karen Nihonbashi Building 5th Floor, 3-8-13 Nihonbashi, Chuo City, Tokyo
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